Discovery Vitality’s main priority is making sure you have factual and accurate information to help keep your clients safe and informed on COVID-19.
President Cyril Ramaphosa has called on South Africans to limit non-essential travel and practise good hygiene to help contain the spread of COVID-19. In light of this call, here’s what your clients need to know about Vitality’s travel and gym benefits:
Vitality travel benefit
Trips planned through Vitality travel partners
If your client is a Vitality member planning a trip through one of our travel partners, we recommend that they heed President Ramaphosa’s call to limit all non-essential travel. For essential travel, members should:
Check with the airline and accommodation provider to see if there are any travel restrictions in place and ask about any cancellation policies.
Check the destination’s risk level and find out what type of travel or lifestyle restrictions are in place.
Trips already booked through Vitality travel partners
If your Vitality client has already booked a flight through one of our Vitality travel partners, they need to contact the travel partner directly to manage their postponements or cancellations. Please note that our travel partners are experiencing high call volumes at the moment.
For any international travel bookings, clients should get clearance to travel first. It is advisable to obtain visas first to enter a country and then proceed with travel arrangements.
For local accommodation booked through the Vitality Hotel Collection, please contact kulula.com on 0861 585 852 (option 2).
For international bookings, please email firstname.lastname@example.org with the departure date in the subject line.
Vitality gym benefit
To contain the spread of COVID-19, please advise your clients to maintain good personal hygiene and social distancing. They can continue to exercise safely if they are well.
Special concession in March and April
If your clients choose not to go to the gym during March and April, their Vitality gym discount for these months will not be impacted.
Vitality members usually need to do at least 36 gym workouts in 12 months to keep their discount. However, at the end of March, your clients will only need to have done 30 gym workouts instead of 36. The same will apply in April. This means that Vitality members who go to gym regularly won’t have to worry about their gym benefit dropping for at least the next two months.
We will continue to monitor the situation and will update you as new information becomes available.
Exercising at home
We understand that social distancing can reduce the spread of COVID-19. This extends to places where we exercise, like the gym, parkrun and myrun. Your clients can still keep moving, stay fit and healthy, and meet their exercise goals from home
Discovery is working closely with the National Department of Health to provide education and raise awareness around COVID-19. For recent news, updates and advice, please visit our dedicated COVID-19 page.